Support thatcloses its own tickets.
Reads every ticket, answers from what your business actually knows, and escalates only when a person is genuinely needed.
- Grounded in your docs
- Escalates with a full brief
- Learns repeat answers
- Email, Zendesk & Intercom
Works with
- Gmail
- Zendesk
- Intercom
- Slack
- Your knowledge base
What Support does
Resolves support tickets, and learns the answers it repeats. Here's exactly how.
Takes tickets from everywhere
Email, Zendesk and Intercom land in one queue, categorised and prioritised on arrival so urgent problems aren't stuck behind feature requests.
Answers from your knowledge, not guesswork
Every reply is grounded in your documentation and past answers — if it doesn't know, it escalates rather than improvising.
Learns the questions you keep getting
When it answers something likely to recur, it saves the response — the next match replies instantly, costs nothing, and only runs once you've approved it.
Escalates with the work already done
Angry customers, refunds, legal questions and anything low-confidence go to your team with a written brief — who, what, and what to do next.
Remembers the customer
It picks up follow-ups on the existing ticket instead of opening a new one, so "that didn't work" arrives with all the context of what was already tried.
Shows you the numbers
Auto-resolution rate, escalation rate, first response and resolution times, and exactly how many tickets were answered for free from saved responses.
Precision-powered, built on trust.
Transparent billing
Usage-based pricing you can watch in real time — no surprise invoices, no hidden overages.
1,280 / 2,000 conversations used · resets in 12 days
Connect your stack
Plug it into the tools you already run your business on, one toggle at a time.
Approve or automate
Set the rules once. Routine work runs itself; anything sensitive waits for your sign-off.
Under $50 → auto-approved. Above → routed to you.
Questions about Support
What stops it sending a confidently wrong answer?
It must ground every answer in your knowledge base and state its own confidence — low confidence, billing questions, and complaints all route to a human instead.
How does the saved-response system work?
It stores answers likely to recur and matches future tickets against them for free — but nothing sends automatically until you approve it.
When does a ticket reach my team?
Low confidence, an angry customer, complaints, refunds, legal questions, or anything outside policy — each arrives with a structured hand-off brief.
Does it work alongside the receptionist?
Yes — they share one memory of your business, and incoming email routes itself: new enquiries to the receptionist, existing problems to support.
Do I need Zendesk or Intercom?
No — email alone is enough. Zendesk and Intercom just plug in if that's already where your support lives.
Ready to hire Support?
Live in about ten minutes — connect your tools, share what Support needs to know, and it starts working.
Hire Support