You're under a sink. It's taking the next job.
The phone rings while both hands are busy, so the customer calls the next name on the list. Orastra picks up every time.
Four jobs, in a trades business.
Gets the details before you drive out
What's broken, the address, how to get in, how urgent. You get a job sheet, not a missed call.
Knows an emergency from a quote
A burst pipe at midnight and a bathroom quote need different answers. It can tell them apart.
Books around the work you already have
It only offers times you are actually free, and confirms a window so nobody waits in all day.
Answers after hours, which is when they ring
Most home emergencies happen at night or at the weekend. It answers at 11pm the same as at 11am.
From first contact to done.
- 01
A customer calls or messages. Often late, often urgent.
- 02
It takes the fault, the address, the access and how urgent it is.
- 03
Emergencies reach you now. Everything else gets booked in.
- 04
You get a job sheet with the whole chat attached.
What trades businesss ask first.
Can it give a price?
It quotes from your own price list and call-out rates. For anything else — unusual work, a big job, a bit of haggling — it won't guess, and passes it to you. A confident wrong price is worse than no price.
What if I have a team?
Jobs can go to the right person by type of work or by who is free, and the whole team shares one inbox. Growth includes three seats. Business includes fifteen.
Does it work if I don't have a website?
Yes. Every plan comes with a chat page and a QR code. Put it on the van, an invoice or a card. That is the way in for a business whose only web page is a Google listing.